Whose Member Is It?

A young woman in a rust-coloured knit sweater sitting alone on wide concrete steps, chin on her hand, looking awayPhoto: Anthony Tran
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Last week somebody launched a pay-per-read product for Ghost and asked the forum for feedback. I tried the demo. Before I could read a single article for free, it wanted me to create an account. With them, not with the publisher.

I do not think that is an oversight. It is how the product works. And it made me notice a question I have never heard anyone ask at signup, which I now think is the most important one about any payment tool for Ghost: once the reader has paid, whose member are they?

Three answers to the same question

Every tool that brings paying readers to a Ghost site lands on one of three answers, whether it says so or not.

The first answer is that the reader belongs to the platform. A pay-per-read wallet works this way. The reader has a single account with the wallet, pays the wallet once a month, and unlocks articles on however many sites take part. Each publisher gets a payout at the end. What the publisher usually does not get is an email address. The reader never shows up in Ghost, and if the wallet changes its terms or shuts down, that relationship goes with it.

The second answer is that the reader still belongs to the platform but reads on your site. Steady and Patreon sit here. The subscriber signs up with the platform, pays there, and gets to your content through the platform’s own paywall or through an embed you put on your pages. To be fair to both of them, they are open about this. Their ecosystem is the point, and staying inside it is the deal. If you want a newsletter, that runs through them as well.

The third answer is that the reader belongs to you. Ghost’s own Stripe integration works like this, and it is what PayGlue does for every other provider. The reader pays at a payment provider, and a member with the right tier appears in your Ghost. Their email address sits in your list, so your newsletter reaches them and your paywall decides what they get to see. The provider keeps the invoice. You keep the person.

Why this matters more than the fee

People compare these tools on the percentage they take. I understand why, but I think it is the wrong number to stare at.

The number I care about is what happens in year three. A platform that owns the reader can raise its fee or rewrite its rules, and it can also simply change its mind about the whole business. Blendle did, and so have several membership platforms since. When that happens, a publisher whose readers live in their own Ghost sends one email and carries on. A publisher whose readers live on the platform starts again from zero.

The newsletter follows the same logic. A reader in Ghost is somebody you can write to on your own terms, about whatever you like. A reader on a platform is somebody you can reach through the platform’s tools, under the platform’s rules, for exactly as long as the platform lets you.

This is not a rant against platforms

I want to be careful here, because the lazy version of this article says “platforms bad, own everything”, and that is not what I think.

Patreon brings an audience that already knows how to support creators. Steady is a trusted name in German-speaking markets and handles VAT and payouts properly. A pay-per-read wallet solves a real problem too, the reader who will never subscribe but would happily pay for one piece. Each of them earns its cut.

What I am asking is that you know what you are getting. If you choose a platform, go in with open eyes and look for the setup where the reader also ends up in your Ghost. With Patreon that is possible today: PayGlue syncs patrons into Ghost tiers, so the patron exists on both sides. Patreon still handles the money, and the person is in your Ghost as well. I looked at the same thing for Steady and had to let it go: their API cannot tell PayGlue when somebody subscribes or cancels, and I wrote up why.

What I built, and why it lands on the third answer

PayGlue exists because Ghost only talks to Stripe, and a lot of publishers cannot use Stripe or do not want to. So it connects other payment providers to Ghost. But the design decision underneath it is the one this article is about: the outcome of every payment is a member in your Ghost.

That member carries labels that say where they came from and which provider paid. The labels are documented, because they are yours to filter and export however you like. When the subscription ends, the label changes and the access goes with it, but the person stays in your list until you decide to remove them.

Nothing about that is clever. It is only the answer to the question I opened with. The reader paid you, so they should be your member.

The one thing to check before you sign up anywhere

Ask the tool a single question: after a reader pays, do they exist in my Ghost, with an email address I can use?

If the answer is yes, everything else is a detail you can change later. If the answer is no, you are renting your audience, and rent has a habit of going up.

Photo by Anthony Tran on Unsplash

Frequently asked

If a reader pays through a platform, are they my member or the platform's?

It depends on where the account lives. If the reader signs up with the platform and the platform decides what they can read, the relationship is the platform's. If the payment turns into a member in your own Ghost, with an email address you can write to, the relationship is yours.

Is that a reason to avoid Patreon or Steady?

No. Both bring their own audience and handle payments and tax well. It is a reason to know what you get, and to make sure the reader also exists in your Ghost, so the newsletter and the access do not depend on a third party staying the same. With Patreon PayGlue can do that today, with Steady it cannot.

What does PayGlue do differently?

PayGlue creates the Ghost member. The reader pays at your provider, and a member with the right tier appears in your own Ghost, with labels that say where they came from. The payment stays with the provider, the person stays with you.

Can I run a platform and Ghost members side by side?

Yes. A Patreon patron can be synced into Ghost today, and the same pattern works for any provider that reports its subscriptions. The platform stays the place where money changes hands, Ghost stays the place where the reader lives.